Europe Business Process Outsourcing Services Market By Deployment, By Vertical, By Type and Forecast 2024


 

Market Overview:

The growth of the European BPO market By Deployment is being driven by a number of factors, including:

  • The increasing demand for cost savings and efficiency from businesses
  • The growing adoption of digital technologies, which is creating new opportunities for BPO providers
  • The increasing focus on compliance and risk management, which is driving demand for BPO services in these areas
  • The increasing availability of skilled workers in Eastern Europe, which is making it a more attractive destination for BPO providers

The major segments of the European BPO market are:

  • IT-enabled BPO (ITeBPO)
  • Knowledge process outsourcing (KPO)
  • Contact center BPO
  • Finance and accounting BPO
  • Human resources BPO
  • Legal process outsourcing (LPO)
  • Customer relationship management (CRM) BPO
  • Supply chain management BPO

The ITeBPO segment is the largest segment of the European BPO market by vertical, accounting for a share of over 30% in 2022. This is due to the increasing demand for IT services from businesses, as well as the growing adoption of cloud computing and other technologies.

The KPO segment is expected to grow at the fastest CAGR during the forecast period, driven by the increasing demand for specialized knowledge and skills from businesses.

The contact center BPO segment is also expected to grow at a significant rate, due to the increasing demand for customer service and support from businesses.

The major players in the European BPO market are:

  • IBM Corporation
  • Cognizant
  • Capgemini
  • Genpact
  • ADP, Inc.
  • Wipro Limited
  • Accenture
  • Tata Consultancy Services Limited
  • HCL Technologies Limited
  • NTT DATA, Inc.
  • WNS (Holdings) Ltd.

These players offer a wide range of BPO services to businesses across Europe. They have a strong track record of delivery and are committed to providing high-quality services.

The European BPO market is a competitive market, but it is also a growing market. There are many opportunities for BPO providers in this market, as businesses continue to look for ways to save costs and improve efficiency.

Our Other Related Reports:

Asia Pacific Business Process Outsourcing Services Market By Type Forecast 2024

Asia Pacific Business Process Outsourcing Services Market By Deployment Forecast 2024

Asia Pacific Business Process Outsourcing Services Market By Vertical Forecast 2024

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